About the Course

Join us on a journey to master ISO 10004:2018 and revolutionize how you monitor and measure customer satisfaction. This course is your key to understanding and implementing effective processes to enhance customer experience and drive organizational success. Take the first step towards elevating customer satisfaction today!

Course Curriculum

6 Chapters · 24 Lessons

  1. 1

    Introduction to Customer Satisfaction

    1. (Included in full purchase)

      Understanding Customer Satisfaction

    2. (Included in full purchase)

      Overview of ISO 10004:2018

    3. (Included in full purchase)

      Briefing Document: Customer Satisfaction and ISO 10004:2018

    4. (Included in full purchase)

      Customer Satisfaction: A Study Guide

  2. 2

    Setting Up Monitoring Processes

    1. (Included in full purchase)

      Defining Customer Needs

    2. (Included in full purchase)

      Designing Monitoring Systems

    3. (Included in full purchase)

      Briefing Document: Gathering, Measuring, and Tracking Customer Satisfaction

    4. (Included in full purchase)

      Customer Satisfaction: A Comprehensive Study Guide

  3. 3

    Measuring Customer Satisfaction

    1. (Included in full purchase)

      Data Collection Techniques

    2. (Included in full purchase)

      Analyzing Satisfaction Data

    3. (Included in full purchase)

      Briefing Document: Customer Satisfaction Data Collection and Analysis

    4. (Included in full purchase)

      Customer Satisfaction Data Analysis Study Guide

  4. 4

    Reporting and Using Results

    1. (Included in full purchase)

      Creating Effective Reports

    2. (Included in full purchase)

      Implementing Changes Based on Feedback

    3. (Included in full purchase)

      Briefing Document: Customer Satisfaction Reporting and Improvement Strategies

    4. (Included in full purchase)

      Customer Satisfaction Reporting and Analysis Study Guide

  5. 5

    Continuous Improvement

    1. (Included in full purchase)

      Establishing a Feedback Loop

    2. (Included in full purchase)

      Evaluating the Effectiveness of Changes

    3. (Included in full purchase)

      Briefing Document: Continuous Customer Feedback and Improvement

    4. (Included in full purchase)

      Customer Feedback & Continuous Improvement Study Guide

  6. 6

    Conclusion

    1. (Included in full purchase)

      ISO 10004:2018 Quality management — Customer satisfaction — Guidelines for monitoring and measuring

    2. (Included in full purchase)

      Briefing Document: ISO 10004:2018 - Guidelines for Monitoring and Measuring Customer Satisfaction

    3. (Included in full purchase)

      ISO 10004:2018 Study Guide

    4. (Included in full purchase)

      ISO 10004 Standard

Ready to Elevate Customer Satisfaction?

Enroll now to gain exclusive access to expert insights and strategies. Take the leap towards mastering ISO 10004:2018 and revolutionize your approach to customer satisfaction.

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