About the Course
Discover the power of ISO 10002:2018 in enhancing customer satisfaction and complaints handling. Learn how to create a customer-focused environment, resolve complaints effectively, and improve your organization's products and services. Take action now to elevate your quality management system!
Course Curriculum
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1
Introduction to Complaints Handling
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(Included in full purchase)
Understanding ISO 10002:2018
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(Included in full purchase)
Creating a Customer-Focused Environment
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(Included in full purchase)
Briefing Doc: ISO 10002:2018 - Guidelines for Complaints Handling in Organizations
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(Included in full purchase)
ISO 10002:2018 - A Guide to Customer Satisfaction and Complaints Handling
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(Included in full purchase)
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2
Designing the Complaints Process
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(Included in full purchase)
Mapping the Complaints Journey
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(Included in full purchase)
Top Management’s Role in Complaints Handling
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(Included in full purchase)
Briefing Doc: Customer Complaints Handling Based on ISO 10002:2018
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(Included in full purchase)
ISO 10002:2018 Customer Complaints Handling Study Guide
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(Included in full purchase)
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3
Analyzing and Evaluating Complaints
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(Included in full purchase)
Collecting and Analyzing Data
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(Included in full purchase)
Improving Products and Services through Feedback
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(Included in full purchase)
Customer Complaints as a Catalyst for Improvement: A Briefing Based on ISO 10002:2018
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(Included in full purchase)
Turning Complaints into Gold: A Study Guide on Utilizing Customer Feedback
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(Included in full purchase)
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4
Auditing and Continuous Improvement
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(Included in full purchase)
Conducting Effective Audits
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(Included in full purchase)
Implementing Continuous Improvement Strategies
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(Included in full purchase)
Briefing Doc: Auditing and Improving Complaints-Handling Processes Based on ISO 10002:2018
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(Included in full purchase)
Complaints Handling Process Audit: A Study Guide Based on ISO 10002:2018
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(Included in full purchase)
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5
Case Studies and Best Practices
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(Included in full purchase)
Successful Complaints Handling Examples
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(Included in full purchase)
Developing Your Own Action Plan
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(Included in full purchase)
Briefing Doc: Excelling in Complaints Handling and Customer Satisfaction
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(Included in full purchase)
Excelling in Complaints Handling and Customer Satisfaction: A Study Guide Based on ISO 10002:2018
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(Included in full purchase)
ISO 10002:2018 Standard
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(Included in full purchase)
Unlock Quality Management Excellence
Take the next step towards enhancing customer satisfaction and improving complaints handling. Enroll now and gain access to a wealth of knowledge and tools.