About the Course

Join our interactive Quality Management Masterclass designed for quality managers, internal auditors, and quality assurance professionals. Learn practical insights and tools to apply ISO standards effectively in your work environment. Enhance your skills, drive excellence, and boost organizational performance. Take the next step in your quality management journey!

Course Curriculum

6 Chapters · 29 Lessons

  1. 1

    Introduction to Quality Management Systems

    1. (Included in full purchase)

      Understanding ISO 9000:2015

    2. (Included in full purchase)

      The Impact of Quality Management

    3. (Included in full purchase)

      Briefing Document: ISO 9000:2015 and the Impact of Quality Management Systems

    4. (Included in full purchase)

      Exclusive Promotion – Don’t miss out!

    5. (Included in full purchase)

      ISO 9000:2015 Study Guide

  2. 2

    Implementing ISO 9001:2015

    1. (Included in full purchase)

      Requirements of ISO 9001:2015

    2. (Included in full purchase)

      Developing a Quality Management System

    3. (Included in full purchase)

      Get CPD Masterclass Certificate !

    4. (Included in full purchase)

      Briefing Document: ISO 9001:2015 and Quality Management System Implementation

    5. (Included in full purchase)

      ISO 9001:2015 Quality Management System Study Guide

  3. 3

    Enhancing Organizational Quality with ISO 9004:2018

    1. (Included in full purchase)

      Guidelines for Sustained Success

    2. (Included in full purchase)

      Transforming Quality Approaches

    3. (Included in full purchase)

      CPD Masterclass Certificate – Available for a limited time only!

    4. (Included in full purchase)

      Briefing Document: ISO 9004:2018 and Innovative Quality Management

    5. (Included in full purchase)

      ISO 9004:2018 Study Guide

  4. 4

    Customer Satisfaction and Complaints Handling

    1. (Included in full purchase)

      Monitoring Customer Satisfaction (ISO 10004:2018)

    2. (Included in full purchase)

      Effective Complaints Handling (ISO 10002:2018)

    3. (Included in full purchase)

      Briefing Document: Enhancing Customer Satisfaction and Complaints Management

    4. (Included in full purchase)

      Customer Satisfaction & Complaints Management Study Guide

    5. (Included in full purchase)

      Last chance to get CPD (UK) Masterclass Certificate at 35 % OFF

  5. 5

    Auditing and Continuous Improvement

    1. (Included in full purchase)

      Conducting Effective Audits (ISO 19011:2018)

    2. (Included in full purchase)

      Driving Continuous Improvement with Lean Six Sigma

    3. (Included in full purchase)

      Briefing Document: Enhancing Management Systems and Operational Excellence Through Auditing and Lean Six Sigma

    4. (Included in full purchase)

      Audit and Lean Six Sigma Study Guide

    5. (Included in full purchase)

      CPD Masterclass Certificate in ISO 9000 Family Quality Management Systems

  6. 6

    Conclusion

    1. (Included in full purchase)

      ISO Quality Management Deep Dive

    2. (Included in full purchase)

      Last Call ...

    3. (Included in full purchase)

      Briefing Document: Lean Six Sigma and ISO Quality Management Standards

    4. (Included in full purchase)

      Lean Six Sigma and ISO Standards: A Deep Dive Study Guide

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